Job Description
PRIMARY RESPONSIBILITY: A Backup & Storage Engineer is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers.
As a Backup & Storage Engineer, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Engineer applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed. The Engineer maintains, diagnoses, and administers a customer’s environment on various platforms. Engineer is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer’s environment.
The Engineer creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support.
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