L2 Azure Infrastructure Specialist (Terraform + AKS) - Immediate joiner preferred

Job Title: L2 Technical IT Engineer – Azure Infrastructure Specialist

Role Overview

We are looking for a skilled and proactive L2 Azure Infrastructure Support Engineer to join our Cloud Platform Support Team. This role involves providing 24×7 technical support in a rotating shift model for offshore customers, focusing on Azure-related infrastructure issues. The ideal candidate will have strong hands-on experience with Azure services, a collaborative mindset, and the ability to guide L1 engineers while engaging in technical discussions with customers.

Key Responsibilities

·       Act as the main escalation point for Azure infrastructure issues, ensuring fast and effective resolution

·       Collaborate with customer engineering teams to provide best practices and improve deployment reliability and cost efficiency.

·       Write and modify basic Terraform scripts to support infrastructure automation.

·       Work closely with Lead Engineers, Delivery Leads, and offshore support teams in a matrixed environment to ensure seamless service delivery.

·       Provide technical guidance and mentorship to L1 support engineers.

·       Translate complex technical issues into clear, actionable insights for non-technical stakeholders and leadership.

·       Provide detailed incident and root-cause analysis reports for Azure infrastructure issues.

Technical Expertise

·       Azure Cloud Services

·       Compute: VMs, VM Scale Sets, Availability Sets, Host Groups, Container Apps, Container Registries

·       Networking: VWAN, Application Gateway, Front Door, Load Balancer, Firewall, ExpressRoute, VPN Gateway, NSGs, VNets, DNS Zones, Private Endpoints

·       Storage & Databases: Storage Accounts, Backup Vaults, Managed Instances, SQL Servers, Cosmos DB

·       Application Services: App Services, Service Bus, Logic Apps, Function Apps

·       Identity & Security: Azure AD, Domain Services, Action Rules, Prometheus Rule Groups, Grafana Dashboards, Action Groups, Alerts, Web Tests

·       Advanced Services: Azure Kubernetes Service (AKS) – configuration, provisioning, scaling, and troubleshooting

·       Infrastructure Automation

·       Working knowledge in Terraform for infrastructure provisioning and automation

·       Familiarity with Azure DevOps and infrastructure pipelines

·       Monitoring & Observability

·       Strong experience with Azure Monitor and alert tuning

·       Proactive troubleshooting and performance optimization

·       Security & Compliance

·       Monitor and manage application secret expirations

·       Apply OS patches to address vulnerabilities and ensure compliance (e.g., GDPR)

·       VM & OS Management

·       Manage VM performance (CPU, memory, file system)

·       Troubleshoot network connectivity issues

·       Implement and schedule OS patching using cloud-native tools

·       Configure OS settings (DHCP, DNS, RDP)

·       Manage backup and recovery using Azure-native tools

·       Vendor Coordination

·       Liaise with vendors for escalations and support to resolve critical issues

Qualifications

·       Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)

·       Experience: Minimum 4+ years of hands-on experience with Azure cloud services in technical support or engineering role

·       Certifications (Preferred): Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert

·       Skills: Deep understanding of cloud infrastructure, automation, observability, and security best practices

·       Excellent verbal and written communication skills