Sr. Platform Specialist

The Senior Platform Specialist is responsible for supporting the athenaOne applications for use by Privia Medical Group clinicians. The Senior Platform Specialist will work closely with end-users and the Privia Clinical IT team to understand functional business requirements, configure and customize athenaOne content to support these needs and be the subject matter expert in athenaOne functionality. The primary responsibilities of this role will be to manage and resolve complex issues, lead initiatives, and ensure the success of a variety of complex projects.

Issues Management

• Act as a Clinical Informatics subject matter expert in assisting users to improve efficiencies with the technologies supporting athenaNet
• Document, track, and take appropriate actions to close or escalate athenaNet related issues in a timely manner
• Assist with testing and troubleshooting all aspects of athenaNet
• Complex issue management and highest-tier issue support
• Provide remote support to assist with EHR issues when needed
• Manage CRM queue to follow SLA parameters

Project Management

• Owns Medium/Large Projects
• Lead project planning sessions
• Manage project progress
• Manage relationship w/ clients & stakeholders
• Support data collection related to system configuration
• Identify opportunities to coordinate with PMO

Platform Management

• Maintain up-to-date knowledge of the athenaNet software applications
• Maintain and update platform standards across all markets
• Support testing of athenaNet configuration
• Configure and customize athenaOne

Team Management

• Train employees, end-users, and new providers on athena functionality to ensure proper utilization of the EHR
• Assist with ongoing maintenance of internal process documentation
• Provide oversight and guidance for platform associates and contractor teams
• Other

• Bachelor’s degree in related field, or equivalent work experience preferred 
• 2+ years of clinical and/or managed care experience
• 2+ years experience with EHR configuration and customization, athenaNet strongly preferred
• Understanding of clinical terminology
• Experience working in an ambulatory healthcare setting
• Knowledge of ambulatory healthcare operations including referrals, scheduling, registration, check-in, insurance and patient billing operations, patient encounters,
• Experience using Google Suite, including Docs, Sheets, Slides, Forms, and Sites or equivalent software
• Solid understanding of healthcare informatics
• Analysis, synthesis, and problem solving skills
• Familiarity with CRM systems and practices
• Familiarity with Project Management systems/tools
• Project management experience
• Experience communicating with stakeholders at all levels of the organization
• Results-driven
• Self directed
• Multi-tasking skills and planning for prioritizing workload.
• Customer focused
• Problem solver
• Efficient
• Excellent telephonic and in person communication skills
• Strong interpersonal skills
• Willingness to learn and grow

The salary range for this role is $72,000.00 to $85,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% .The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.