Sr. Care Center Support Specialist

Must be available to work any 8 hour shift between the hours of 8am-6pm EST, remotely.

The Sr. Care Center Support Billing Specialist supports our growing physician network. This person will
assist customers with all questions around billing/claims resolution,via current email technology platforms and incoming calls. The role operates within a customer service oriented high-volume call center
environment.

Primary Job Duties

• Responding to high volume inquiries via email/phone
• Assist with triaging case volumes
• Providing resolution guidance/support to care center staff on complex claims/billing inquiries; claim holds, overrides, take backs, corrected claim workflows, coding assistance
• Critically analyze a situation and escalate issues to the appropriate internal team; meticulously following up to ensure that the customer is served in a timely fashion
• Identify issues that occur on a repeated basis and provide feedback to management
• Act as a subject matter expert for all current and updated resources, ensuring to communicate updates to fellow team members and ensuring understanding
• Provide support in team chat with questions from team members
• Remain flexible to take on other duties as assigned

• High School Diploma preferred, advance certification a plus
• Familiar with healthcare billing and claim resolution preferred
• Experience with AthenaNet, Salesforce a plus
• 2+ years of full time experience in a call center customer service environment
• Familiarity using software such as Salesforce, Word, Excel, Web Browsers and cloud-based web applications
• Must provide accessibility to private, quiet work space with high-speed internet to effectively work remotely

The hourly range for this role is $21-23/hr and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.