ServiceNow FSM

<div class="content-intro"><p>Orion Innovation is a premier, award-winning, global business and technology services firm.&nbsp; Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity.&nbsp; We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.</p></div><p>&nbsp;</p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Job Title: </strong></span><span style="font-family: helvetica, arial, sans-serif;">ServiceNow FSM</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Location:&nbsp;</strong></span><span style="font-family: helvetica, arial, sans-serif;">Chennai, Tamil Nadu</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Key Responsibilities</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Work Orders: Develop, manage, and maintain workflows for work orders, ensuring efficient assignment, tracking, and completion.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Tasks: Design and implement task management processes, ensuring timely execution and follow-up.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Schedule Optimization: Utilize scheduling tools to optimize resource allocation and reduce downtime.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Resource Management: Oversee the deployment and management of field service resources, ensuring effective utilization and coverage.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Mobile: Develop and support mobile solutions for field technicians, enabling real-time access to tasks and updates.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Field Service Operations: Streamline field service processes from dispatching to tracking and reporting, improving overall service quality and efficiency.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Configuration and Customization: Customize and configure ServiceNow FSM applications to meet business requirements, including creating and maintaining forms, workflows, notifications, and reports.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Integration: Integrate ServiceNow FSM modules with other systems and third-party applications to enable seamless data flow and process automation.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Data Management: Ensure accurate and secure management of field service data, adhering to data privacy regulations.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Support and Maintenance: Provide ongoing support and maintenance for ServiceNow FSM applications, including troubleshooting issues and implementing updates and enhancements.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Key Skills:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">4.5+ years of experience in developing and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, scheduling, and resource management.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Technical Expertise: Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Certifications: ServiceNow Certified System Administrator, FSM Implementor.</span></li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p>Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</p> <p>Candidate Privacy Policy</p> <p>Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This&nbsp;<a href="https://www.orioninc.com/candidate-data-privacy-policy/">Candidate Privacy Policy (orioninc.com)</a> (“Notice”) explains:</p> <ul> <li>What information we collect during our application and recruitment process and why we collect it;</li> <li>How we handle that information; and</li> <li>How to access and update that information.</li> </ul> <p>Your use of Orion services is governed by any applicable terms in this notice and our general&nbsp;<a href="https://www.orioninc.com/privacy-policy/">Privacy Policy</a>.</p> <p>&nbsp;</p></div>