Senior People Experience Operations Partner

At Shield AI, our People Experience team helps create the foundation that enables our people to do their best work. We’re looking for a Senior People Experience Operations Partner who is passionate about creating seamless employee experiences while building the operational rigor needed to support a growing, global organization.

You’ll own critical moments across the employee lifecycle—from a new hire’s first day through employee changes, leaves, and offboarding. This is a great opportunity for someone who enjoys being close to the work, thrives in a fast-moving environment, and is energized by making people processes simpler, more scalable, and better than they were yesterday.

Own key employee lifecycle operations, including global onboarding, offboarding, employee changes, and leave administration, ensuring each experience is timely, accurate, compliant, and employee-centered.

Maintain the integrity of our people data by processing employee changes, managing HRIS records, conducting audits, and producing routine and ad hoc workforce reporting.

Deliver high-quality employee and manager support by owning PX Operations request channels, interpreting policies, resolving operational questions, and escalating issues appropriately.

Build for scale by developing SOPs, identifying process gaps, and improving workflows to create greater consistency and efficiency across PX Operations.

Partner cross-functionally across People Experience and the business to coordinate critical activities, solve problems, and continuously improve the employee experience.

Required Qualifications

• 2–5 years of experience in HR Operations, People Operations, or a related field, with hands-on experience across onboarding, offboarding, leave, and benefits-related processes.
• Experience working with HRIS platforms and managing employee data, reporting, audits, and high-volume transactional workflows.
• Strong organizational skills and attention to detail, with the ability to effectively manage competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills and sound judgment when handling confidential or sensitive information.
• A proactive, service-oriented approach with the ability to independently investigate issues and drive them through resolution.

Preferred Qualifications

• Experience with UKG, Jira, or similar HR operations and case-management technologies.
• Working knowledge of employment laws, compliance requirements, and HR operational practices.
• Experience supporting a multi-state and/or international employee population.
• Experience documenting processes and improving or scaling People Operations programs.