Senior Manager, Governance and Control

1st Line Control Testing and Governance 

• Develop, maintain, and continuously update a comprehensive inventory of controls – covering both key and non-key controls – within the 1st line, in alignment with OSFI Guideline E-13 requirements. 

• Design, implement, and execute 1st line testing activities for key controls, ensuring alignment with regulatory requirements and internal standards. 

• Analyze test results, identify control gaps and remediation strategies, and communicate findings with actionable recommendations. 

• Review and streamline processes and controls across the business. 

• Challenge and provide coaching on how to improve existing processes to enable controls to be effective while enabling agility. 

• Create and maintain a central inventory of key controls, procedures, policies, testing activities, evidence, action items, deliverables and various other documentation in SharePoint, enabling efficient communication with senior leaders. 

• Lead the periodic refresh of key controls. 

• Act as subject matter expert on issues management within the Bank’s RCM Tool (Resolver),  

• Track and manage remediation of identified issues, ensuring timely resolution and continuous improvement. 

• Remain current on regulatory developments, industry best practices, and emerging risks in personal banking. 

• Review and draft department policies and procedures relating to issues management and testing of controls. 

• Design and deliver training and guidance 1st line on testing processes and expectations. 

 Reporting 

• Prepare and deliver concise reports to senior leaders summarizing testing outcomes, control effectiveness, regulatory themes, and risk trends 

• Support reporting for Board and senior leadership, highlighting key risks and control gaps in Personal Banking 

• Collect, analyze and report on relevant metrics 

• Post-secondary education in a related field (Risk Policy, Risk Management, Business, Law, Finance) 

• Minimum 5 years of progressive risk management, audit experience, or first line risk management experience (OSFI 1B LOD), preferably in the financial industry. 

• Knowledge of the financial services sector (understanding the different products/services/channels) 

• Knowledge of risk management, compliance matters, regulatory/legal issues, and business planning strategies. 

• Knowledge of regulatory legislation including but not limited to the Bank Act, Proceeds of Crime, Privacy, federal consumer protection laws, regulations and best practices. 

• Previous experience in Compliance testing or Audit 

• Excellent listening, written and verbal communication skills to influence a wide range of internal audiences and interact with all levels of management. 

• Strong judgment, a practical approach and commitment to achieving excellence in regulatory compliance management. 

• Ability to develop and maintain strong relationships with internal and external contacts. 

• Effective problem-solving capabilities. 

• Excellent organizational skills and the ability to work independently, perform under pressure within tight time constraints. 

• Working knowledge of Microsoft Office (Word, Excel and PowerPoint).