Senior Integration & Automation Engineer (Healthcare Platform)

Company: Helper Heroes

Website: https://helperheroes.com/

Position: Senior Integration & Automation Engineer (Healthcare Platform)

Schedule: U.S. timezone (Remote)

Reports to: Program Manager

Type: Full-time contractor or FTE

About Us:

At Helper Heroes PH, we’re on a mission to provide exceptional care and support to home care agencies in America. We believe in creating a true partnership where our employees act and feel like a true member of the American team they are matched with. Our goal is to help them create a compassionate, innovative, and efficient care experience for their clients and their families. To achieve this, we’re looking for a Hero to join our team and help us shine even brighter!

About You:

What sets us apart is YOU. You’re not just any virtual team member—you’re a Hero! If you’re passionate about making a difference, have a knack for organization, and thrive in a fast-paced, mission-driven environment, you’re who we are looking for. If you’re the kind of person who loves tackling behind-the-scenes tasks with a smile, ensuring that our clients' caregivers and clients receive the best possible support, apply today!

Job Overview:

Mission
Own the here-to-there buildout of integrations and automations across the MedBridge+IQ stack—delivering a HIPAA-compliant, highly automated operation that enforces the Adaptive Intelligence Layer (AIL) (confidence gating, do-no-harm) and clean, observable dataflows.

Key Responsibilities:

• Integration fabric (Workato): Design, build, and maintain recipes that connect Alora EMR/EVV, Waystar RCM, HRS PatientConnect (RPM), TigerConnect, Zoom for Healthcare, DocuSign, HIPAA eFax, HubSpot Enterprise, EZOfficeInventory, Redox endpoints, and Google Workspace.
• Healthcare interfaces (Redox / FHIR/HL7): Implement inbound/outbound ADT/ORU/REF messages with hospitals/clinics; manage schemas, mappings, and replay strategies; maintain PHI-safe queues/retries and dead-letter policies.
• Event models & guardrails: Encode AIL rules (Auto ≥0.95; Review 0.80–0.94; Escalate <0.80), do-no-harm checks (no auto hour increases; pharmacist clearance for cold-chain exceptions), and human-in-the-loop approvals.
• Data handshake & lineage: Define contract schemas for referrals, orders, notes, inventories, RPM vitals, claims; publish to BigQuery with versioned models and audit trails.
• Referrer portal flows (HubSpot): Build minimal-PHI intake, initials-only option, 2-hour response SLA triggers, secure upload links, and status updates; pipe to TigerConnect and intake queues.
• Inventory & cold-chain (EZOfficeInventory): Automate lot/batch tracking, replenishment thresholds, cold-chain exception alerts, and pump PM scheduling; integrate with AIL exception gating.
• Revenue cycle automations: Trigger Waystar eligibility, scrubs, denial propensity flags, and one-click appealdraft generation via Vertex AI prompt library with audit logs.
• Quality & surveyor mode: Implement “Surveyor Mode” notification pathways, same-day note returns, lab/result triggers; attach policy links and capture attestation artifacts.
• Assisting Hands segregation: Support AxisCare and Viventium hooks without crossing MedBridge data; maintain strict namespace and environment isolation.

Corestack you'll touch:

• Workato
• Redox
• Waystar
• HRS PatientConnect
• TigerConnect
• HubSpot Enterprise (Sensitive Data + BAA)
• EZOfficeInventory • Google Cloud (GCP, Pub/Sub)
• BigQuery
• Looker
• Vertex AI
• Cloud Functions/Run
• Secret Manager
• Git/GitHub

Must-have

• 5+ years building production integrations (iPaaS or event-driven), including healthcare data standards (HL7v2, FHIR), and PHI handling.
• Hands-on with Workato (or similar) and Redox (or equivalent interface engine).
• Comfortable with JSON transforms, webhooks, OAuth/SAML, queue semantics, retries, idempotency keys.
• SQL modeling in BigQuery; experience defining contracts and CDC patterns.
• Clear documentation habits and love for audit-ready runbooks.

Nice to have

• Python/Typescript for light glue code; Vertex AI prompt engineering and tool-use patterns; HubSpot serverless functions.

Key Performance Indicator:

Success metrics (first 90 days)

• ≥ 70% of priority recipes live with monitoring & retries; <0.5% failed jobs/day.
• Redox interfaces live with ack/replay; zero PHI in logs; DLQ < 0.1% messages.
• Referral-to-intake automation meets ≤2-hour SLA alerts.
• Inventory exceptions routed with pharmacist clearance flow; 0 cold-chain loss incidents.Denial propensity → appeal draft path live; first-pass clean claims ≥97% target tracking.

30/60/90 plan:

• 30: Map contracts, build Workato foundations, stand up Redox connections, BigQuery landing + models, secrets & environments. 
• 60: Ship AIL-gated flows (intake, inventory, RCM), HubSpot → queues, RPM vitals ingestion, Looker basics. 
• 90: Harden runbooks, failover drills, coverage dashboards, and handoff procedures; backlog groomed for P1/P2.

Attributes of a Successful Helper Hero:

• Empathy: You genuinely care about people and want to make a difference in their lives.
• Organization: You’re a master of multitasking and can keep everything running smoothly.
• Communication: You speak impeccable English. You’re a clear and friendly communicator, both written and verbal.
• Problem Solver: You can see the big picture when resolving complex issues and follow through until you reach full resolution.
• Self Starter: You work effectively without supervision and follow processes precisely.
• Reliability: You’re dependable, punctual, and always ready to step up when needed.