Senior HRIS Analyst (India/Philippines)

HRIS Operation Support 

• Provide second-line support for complex SuccessFactors incidents and service requests, ensuring timely resolution and clear communication. 

• Coach HRIS analysts and other team members, sharing technical knowledge and improving support capability. 

• Support the onboarding and development of new team members through documentation, knowledge transfer and practical guidance. 

• Identify recurring issues, complete root cause analysis and implement permanent fixes that improve platform stability and user experience. 

 System Administration & Support 

• Act as the technical subject matter expert for SuccessFactors Employee Central and at least one of the following modules: Onboarding, Compensation, Learning, Performance & Goals, or Time Tracking. 

• Translate business requirements into secure, supportable and scalable SuccessFactors designs, configurations and integrations. 

• Configure and administer the platform, including role-based permissions, workflows, business rules, data models, user access and system settings. 

• Design, test and support integrations between SuccessFactors and payroll, identity, recruitment and other enterprise platforms. 

• Maintain high-quality technical documentation, including configuration workbooks, integration specifications, application catalogues, support procedures and user guidance. 

• Troubleshoot complex system and integration issues, complete root cause analysis and coordinate resolution across HR, IT, vendors and implementation partners. 

• Assess SuccessFactors releases, identify business and technical impacts, coordinate regression testing and deliver changes with minimal disruption. 

• Monitor platform health, data quality, security and integration performance, taking proactive action where risks or control gaps are identified. 

• Support key annual HR processes, including performance, compensation and talent cycles, by ensuring the platform is configured, tested and ready for use. 

• Stay current with SAP roadmaps, product updates and HR technology best practices, recommending improvements where they add measurable value.  

Implementation & Project Management 

• Lead the technical delivery of SuccessFactors implementations and enhancements from design through configuration, testing, deployment and post-go-live support. 

• Partner with HR product owners, project managers and regional HR teams to define requirements, challenge assumptions and translate needs into clear user stories and technical deliverables. 

• Own technical design decisions and ensure solutions follow agreed architecture, security, data and support standards. 

• Plan and execute configuration, unit testing, system integration testing, regression testing and deployment activities. 

• Apply SuccessFactors best practices and automation to simplify processes, improve data quality and create solutions that can scale globally. 

• Manage technical risks, dependencies and defects, escalating blockers with clear options and recommended actions.