Retail Customer Experience Intern

Hybrid

Posted 2 months ago

Offline Europe

Job Description

About the Role

We are looking for a motivated and detail-oriented Intern to support our Launch Managers in the successful opening and operational setup of Emma Owned & Operated stores across Europe. This is a unique opportunity to gain hands-on experience in project management, marketing, and logistics in a fast-paced, international environment.

Responsibilities

What you'll do :

You will lead our online reputation improvement program, working closely with store managers to strengthen our online positioning, understand customer feedback, and turn insights into actions that improve the overall store experience.

You will support in-store customer research and consumer insights, identifying customer needs, behaviours, and pain points and translating them into concrete opportunities to improve the customer journey.

You will co-own the Customer Experience workstream of store launches, coordinating with different teams to ensure new stores are ready to deliver an outstanding customer experience from day one.

You will drive the improvement of our in-store customer experience, identifying opportunities across key touchpoints and supporting initiatives that make the experience more consistent, engaging, and customer-centric.

You will co-own the development of our Sleep Consultation offering, ensuring it is clearly visible to customers, consistently delivered in-store, and continuously improved by tracking performance and customer impact.

Who we are looking for :

You are currently pursuing or have recently completed a degree in Business, Marketing, Operations, or a related field.

You are equipped with strong organizational skills and attention to detail.

You are proficient in project management and capable of multitasking in a dynamic setting.

You are skilled in communication and interpersonal interactions, enabling effective collaboration with external and internal teams across diverse locations.

You are interested in retail, logistics, or marketing within a fast-growing industry. Previous experience in the retail sector is a plus.

Given the scale of the project, we are looking for someone that is available for 6 months or more .

What we offer :

A competitive Package of 1250€ monthly ( including meal allowance and Coverflex benefits)
Employee discount on Emma products for yourself, friends and family (applicable in all EU markets)
Private health insurance including dental care
In-house Portuguese classes from beginner to advanced level
A combination of personal and company growth to accelerate your career and help you reach your goals
The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team
Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA
To work and learn from experts in diverse fields and get to know your team members at exciting company events

Ready to Apply?

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About the job

Posted on: Aug 6, 2026
Job type: Internship
Location: LisbonHybrid

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What we offer :

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