Remote Hotel Support Specialist

{"Tech Savvy: Comfortable and competent using software applications, operating systems, online communication platforms and web-based search tools effectively.","Hall of Fame Host Communicator: Provides clear and concise responses and directions both verbally and in writing to facilitate inter-departmental communications with various teams and assist with ongoing portfolio projects and tasks.","Quality Control Leader: Facilitates quality checks across building functions and identifies areas for improvement.  Documents findings in a report for team use to ensure that Kasa products and services meet or exceed established quality standards and customer expectations.","Reliable: Consistently arrives to work on time and willingly works the hours required, including on nights, weekends, and holidays and has the flexibility to be on-call to address time-sensitive guest needs.","Collaborative: Works effectively through joint effort, cooperation and shared responsibility with portfolio partners to achieve desired operational outcomes. Contributes ideas for areas of improvement and participates in making collective decisions","Smooth Operator: Maintains operational effectiveness using SOPs and approaches problem resolution with confidence, empathy, and creativity","Process Minded: Executes established processes and workflows with precision. Surfaces breakdowns or deficiencies that negatively impact operational performance.","Change Agent: Adapts to change with some support, maintaining a positive, can-do attitude. Participates in the implementation of changes with internal team and external service providers."}