Product Specialist - Europe (French/Spanish/Portuguese/Italian) (Remote)

About the Role:
Location: Spain, Portugal, or Italy (Remote) - Candidates must currently reside in Spain, Portugal, or Italy and have full work authorization in their country of residence.
Employment Type: Full-time

In the Product Specialist role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be to uphold those standards and set new ones. 

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Business Operations, etc.) eventually.

The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Spain, Portugal or Italy and have full work authorization.

Compensation: €26,000 per year (total compensation, including base salary, variable pay, and other allowances), depending on experience and location.
 

Key responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Conducting product walkthroughs and providing resolutions to customers' queries.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
• Providing prompt and accurate feedback to customers.
• Ensuring proper recording and closure of all issues.
• Answering questions over email, phone calls, & live video calls.
• Find ways to go above & beyond to help customers.

About You:

• Professional/bilingual proficiency in at least one of the following languages: French, Spanish, Portuguese or Italian, along with full professional proficiency in English.
• 0-2 years of relevant professional experience is preferred.
• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Strong academic performance in Mathematics at the secondary school level.
• Previous experience at a start-up or in a customer support role.
• Strong numerical and analytical skills.
• Solid verbal, written, presentation, and interpersonal communication skills.
• Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint.
• Experience working with Zohodesk or other support/service software.
  

How to apply for this role?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip: We’d love to hear your authentic voice - please keep your responses personal and reflective of your own experiences.