Personal Injury Client Support Representative (REMOTE)

This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided. 

Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.

Preferred Schedule Time: Monday - Friday 9:00 AM EST - 5:30 PM EST

Responsibilities

• Answer, screen, and route incoming calls to the appropriate team member
• Take and relay messages or transfer calls to voicemail when staff are unavailable
• Log phone calls and upload documents into the online document management system
• Provide clerical support to office staff, including faxing, copying, and file organization
• Maintain regular communication with clients and respond to questions
• Obtain insurance coverage information in a timely manner
• Follow up on medical treatment and confirm continuity of care
• Request and obtain medical records and billing statements from providers
• Communicate with insurance companies regarding treatment status and update adjuster information in the system
• Perform additional administrative and case-related duties as assigned

• Professional fluency in both English and Spanish, including strong written and verbal communication skills, is required for this role.
• Plaintiff personal injury law firms
• Medical offices or healthcare scheduling
• Legal intake or case support
• Call centers with high-volume inbound calls
• Virtual assistant roles supporting U.S. businesses
• CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.)