Operations Specialist

We are looking for two talented Operations Specialist to lead the operations of a wide range of clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services.

• Delivering excellent services and results to clients, both internally and externally.
• Implement and run Quality Assurance processes for every delivery.
• Understanding clients’ needs and finding optimal solutions.
• Discerning the technical capabilities of the tools and the team and translating them to clients.
• Transforming clients’ challenges into opportunities for growth.
• Creating better internal processes and leading changes.
• Developing creative solutions for existing and new clients.

All About You

• Basic understanding of the music industry, including familiarity with key standards and organizations (e.g., CISAC, CMOs, etc.)
• +3 years experience in technical account management, project coordination, or client-support roles, preferably in technical or fast-paced environments.
• Ability to effectively communicate with team members, stakeholders, and external partners.
• Highly organized, multitasker, and with strong attention to detail.
• Initiative, drive, enthusiasm, and entrepreneurial attitude.
• Excellent decision-making, critical thinking, and problem-solving.
• Passion for listening, asking, understanding, and communicating.
• Love for teamwork and learning.
• Be comfortable dealing with a large amount of data and numbers in formats such as .csv and .xlsx
• Interest or basic familiarity with MongoDB and ability to use queries for data retrieval and manipulation.
• Business fluency in English is a must
• Language Specialization (One of the following):
• Profile A: Professional working proficiency in French.
• Profile B: Professional working proficiency in Italian.
• Based in Spain. Local candidates are preferred, but remote work arrangements may be considered.
  

Expectations

• Within 30 days: 
  To understand the services and products your team is working on, the basic operations behind them and their technical pipelines. 
• Within 60 days
  Assuming your assigned operational responsibilities, support our UGC Business Line and manage a straightforward delivery for a customer following the step-by-step preexisting guide.
• Within 90 days
  Become an active contributor within the team, capable of improving our operational process based on previous experiences.