NOC Engineer

Your Role

This is an exciting, high-growth opportunity for a NOC Engineer to solve real-world networking challenges while collaborating with global teams. Reporting into the Network Operations Centre Manager, this role will be responsible for resolving technical network issues, thinking creatively to identify and implement solutions, and delivering exceptional support experiences to customers. You’ll work both independently and collaboratively in a dynamic environment that values innovation, reliability, and continuous learning. This position is ideal for an experienced engineer looking to advance their career within a global technology company that fosters a strong engineering culture and a supportive, customer-focused team.

As a NOC Engineer, part of your focus will be on efficiently diagnosing and resolving network incidents and customer-escalated issues through tickets, delivering technical solutions. This role plays a vital part in maintaining the stability of Megaport’s production network, ensuring uptime and performance and resolving complex network incidents. Leveraging your deep technical knowledge, you’ll assist in the resolution of escalated cases and critical alerts, collaborating with cross-functional teams to develop innovative solutions for complex scenarios. Additionally, you’ll contribute to the creation and maintenance of comprehensive documentation, helping to enhance team knowledge, processes, and overall service quality.

Technical Expertise & Problem Resolution

Diagnose and resolve complex network and customer issues across all company products and services, using a variety of monitoring tools.

Perform remote troubleshooting sessions to resolve network issues efficiently.

Plan, process, manage and implement network changes prescribed by Megaport Engineering and third party suppliers.

Provide advanced technical solutions and ensure the timely resolution of escalated tickets and alerts.

Identify recurring issues and contribute to root cause analysis and long-term preventive solutions.

Escalate cases to the Level 3 engineering team when necessary, ensuring smooth handover and communication.

Customer Support & Service Excellence

Provide escalation support for Technical Support Engineers and other internal business units, ensuring customer issues are responded to quickly and accurately.

Collaborate with Technical Support Engineers and key business units to ensure high level customer service, including the provision of accurate and detailed information.

Proactively communicate incidents to internal and external stakeholders, including direct contact with customers/end users.

Collaboration & Cross-Functional Work

Collaborate closely with global teams to ensure seamless support across regions and organisation-wide integration.

Collaborate with vendors, suppliers, and internal teams to resolve complex network issues.

Contribute to projects alongside technical responsibilities, ensuring smooth collaboration and project execution.

Ensure team coverage during staffing shortages and rotate through scheduled shifts to maintain continuous global support.

Leadership, Mentorship & Knowledge Sharing

Contribute to internal knowledge management by maintaining and improving documentation.

Support continuous learning and team development by sharing insights, training materials, and innovative troubleshooting techniques.

Hybrid work model: Team members work from the office Tuesday to Thursday, with flexibility to work remotely or from the office on other days

Schedule: 

Working day is 10 hours, between 08:00 - 18:00

You will be scheduled to work on weekend and public holiday shifts in a rotating cycle.

Hybrid work model

Annual 5% performance-based incentive bonus in addition to base salary

Statutory offering and competitive package included

Birthday Leave – take a paid day off to celebrate

Generous training allowance + 5 days paid study leave annually

A motivated team combining industry experts and emerging talent

Recognition programs – including Legend and Kudos Awards

Health & wellness programs and mental well-being support

Clear opportunities for career progression