Marketplace Operations Analyst (remote in Armenia)

Channel Operations

• Own the day-to-day health of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings — accuracy, availability, and completeness.
• Coordinate product onboarding, updates, and deprecations across all three channels: pricing, SKUs, entitlements, descriptions, and media assets.
• Manage private offer workflows (AWS/Azure) end-to-end: initiation, approval, fulfillment, and post-sale handoff to Customer Success.
• Liaise with AWS/Azure partner teams on listing certification, metering integration, and marketplace program requirements.

Project & Delivery Coordination

• Maintain a consolidated project tracker (Jira) across all active eCommerce initiatives — launches, integrations, catalog changes, and process improvements.
• Run sprint planning, status meetings, and async standups; surface blockers early with clear context and a proposed path to resolution.
• Author and maintain RAID logs, decision records, and stakeholder updates throughout delivery.
• Coordinate UAT cycles: define test cases, assign testers, consolidate results, and own sign-off.
• Drive process automation with an AI-first mindset — identify repetitive workflows and lead their automation using available AI tooling, including Claude Enterprise.

Business Analysis

• Elicit, document, and validate functional requirements for eCommerce initiatives: listings, checkout flows, entitlement logic, pricing models, and integration changes.
• Produce BRDs, user stories with acceptance criteria, process maps, and data flow diagrams that Engineering and QA can act on without clarification loops.
• Map end-to-end data flows across the commerce stack — Webstore → NetSuite ERP → AWS/Azure metering APIs — and document integration gaps with proposed solutions.
• Serve as the subject-matter expert on AWS and Azure Marketplace technical requirements: metering, SaaS contract integration, and private offer mechanics.

Reporting & Cross-functional Collaboration

• Produce weekly and monthly status reports for Business Apps & Integration leadership, Finance, and Sales — covering channel activity, launch status, fulfillment health, and key commerce metrics.
• Build and maintain dashboards (Looker / Snowflake / Google Sheets) tracking GMV, conversion, average order value, fulfillment SLA, and entitlement activation.
• Act as the primary coordination point with Finance — align on order volumes, entitlement provisioning, and period-close data requirements.
• Partner with Sales to provide marketplace deal analytics and fulfillment visibility that supports pipeline reviews and forecasting.
• Document and maintain SOPs for recurring commerce operations: listing updates, promo setup, refund processing, and entitlement provisioning.

Must-have

• 2+ years in a business analysis or project coordination role covering digital commerce, SaaS licensing, or cloud marketplace channels.
• Hands-on experience with AWS Marketplace or Azure Marketplace — listing management, private offers, metering, or SaaS contract mechanics.
• Proficiency with Jira for project tracking and Confluence for documentation.
• Experience with BI and data warehouse tooling (Looker, Tableau, Snowflake, or equivalent) — able to build and maintain reports independently.
• Strong written communication: SOPs, status reports, BRDs, and stakeholder emails produced independently and on time.
• Comfort working across time zones in a fully remote, async-first environment.

Nice-to-have

• Familiarity with WooCommerce, Stripe, or similar eCommerce platforms.
• Exposure to ERP or financial systems (e.g. NetSuite) from a reporting or order-management perspective.
• Experience in QA or UAT coordination — writing test cases, managing cycles, driving sign-off.
• Exposure to AI tooling for workflow automation — LLMs, prompt engineering, or no-code AI integrations.
• Understanding of Kubernetes, container, or cloud infrastructure product categories.
• PMP, PMI-ACP, CBAP, or equivalent certification.