Job Description
We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.
With over 7.400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.
Working Hours BR: Monday–Friday, 12:00 PM to 9:00 PM Brasilia Time.
Position Overview:
We are seeking a Support Analyst with a background in either Fullstack or Backend Development, knowledgeable in Node.js and React. In this role, you will be responsible for providing technical support and troubleshooting for our web applications while ensuring seamless user experiences. Additionally, you should have production support experience and be willing to stay on call occasionally over weekends to support our production environments.
Key Responsibilities:
- Provide Level 3 support for web applications built with React and Node.js, addressing complex technical issues and resolving them efficiently.
- Collaborate with the development team to understand application architecture and functionality, facilitating effective troubleshooting and problem resolution.
- Promptly address reported issues with the live websites and portals.
- Identify and analyze technical challenges reported by users and stakeholders, implementing effective solutions.
- Collaborate with the QAs to ensure issues are documented and tracked, and participate in root cause analysis for recurring problems.
Qualifications and Skills:
- Proven experience as a Support Analyst or similar role, with knowledge in React, Node.js, and/or TypeScript. Akamai experience is a plus.
- Strong debugging and problem-solving skills, with the ability to analyze and resolve technical issues effectively.
- Experience in production support or openness to learn, with a willingness to be on call during weekends when necessary.
- Excellent communication and interpersonal skills, capable of conveying technical information to non-technical stakeholders.
- Ability to work collaboratively in a team environment and contribute to a positive team culture.
Join us in redefining the future of digital solutions and play a crucial role in delivering exceptional support to our users!
#LI-MR5
Our benefits:
-Health and dental insurance
-Meal and food allowance
-Childcare assistance
-Extended paternity leave
-Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;
-Profit Sharing and Results Participation (PLR);
-Life insurance
-Continuous learning platform (CI&T University);
-Discount club
-Free online platform dedicated to physical, mental, and overall well-being
-Pregnancy and responsible parenting course
-Partnerships with online learning platforms
-Language learning platform
And many more!
More details about our benefits here: https://ciandt.com/br/pt-br/carreiras
At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it.
We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.
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