IT Support Engineer, Bulgaria

Job Requirements:

• General IT Support experience including User laptop provisioning, maintenance, User Account Provisioning and deprovisioning is considered a plus;
• Familiarity with Windows and MacOS operating systems. Linux would be an advantage;
• Experience with Atlassian products, such as Jira for ticket-handling is a plus;
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users effectively;
• Strong analytical and problem-solving abilities to diagnose and resolve IT issues efficiently and in a timely manner;
• Past experience in IT support or a similar technical role is a plus.

Job Responsibilities:

• Handle enquiries from internal users, submitted through internal systems or through in-person interactions;
• Assist with hardware provisioning and deprovisioning processes and manage asset inventory records;
• Troubleshoot software and hardware issues across endpoint devices;
• Install, configure, and maintain endpoint devices;
• Perform user account provisioning, including creating, modifying, and deactivating accounts as required;
• Escalate unresolved technical issues to Senior IT staff for further investigation and resolution;
• Participate in IT projects , including tasks such as developing automation workflows, implementing AI services, performing housekeeping tasks, and other initiatives;
• Participate in IT security initiatives, including patch management and adherence to security protocols;
• Execute additional tasks as needed to ensure the successful fulfillment of the above responsibilities.

Job Responsibilities:

• Handle enquiries from internal users, submitted through internal systems or through in-person interactions;
• Assist with hardware provisioning and deprovisioning processes and manage asset inventory records;
• Troubleshoot software and hardware issues across endpoint devices;
• Install, configure, and maintain endpoint devices;
• Perform user account provisioning, including creating, modifying, and deactivating accounts as required;
• Escalate unresolved technical issues to Senior IT staff for further investigation and resolution;
• Participate in IT projects , including tasks such as developing automation workflows, implementing AI services, performing housekeeping tasks, and other initiatives;
• Participate in IT security initiatives, including patch management and adherence to security protocols;
• Execute additional tasks as needed to ensure the successful fulfillment of the above responsibilities.

Job Requirements:

• General IT Support experience including User laptop provisioning, maintenance, User Account Provisioning and deprovisioning is considered a plus;
• Familiarity with Windows and MacOS operating systems. Linux would be an advantage;
• Experience with Atlassian products, such as Jira for ticket-handling is a plus;
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users effectively;
• Strong analytical and problem-solving abilities to diagnose and resolve IT issues efficiently and in a timely manner;
• Past experience in IT support or a similar technical role is a plus.