German Support Specialist

Are you fluent in German and looking for an exciting remote opportunity in Portugal? We are seeking passionate and dedicated professionals to join our international team within the customer support industry. This role offers a chance to work with a world-renowned tech company, providing top-tier service and innovative solutions, all from the comfort of your home in mainland Portugal. If you're ready to bring your language skills and problem-solving abilities to a dynamic team, we want to hear from you!

Responsibilities:

If you are selected as a German Speaking Support Specialist, you would be responsible for the tasks below:

• Support to customers’ online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).
• Handle very sensitive customer and client information, having to follow the standard PCI and GDPR policies
• You will be interacting with customers, Carriers/Couriers, financial institutions, other Support Specialists, and other internal departments.
• There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times.
• Quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base.
• Team-oriented, combining efforts in achieving the project’s goals.

In order to be selected as a German Speaking Support Specialist, you must have the requirements below:

• Flawless communication skills, proficient (both written and oral) in English (C1)
• Ability to work in a sensitive and classified information environment is an advantage
• Ability to work quickly and efficiently under deadline pressure.
• Very good accuracy and attention to detail, understanding that small details can make the
• biggest difference.
• Proven ability to work and make decisions with minimal supervision.
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills
• Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
• Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.
• As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
• Extraordinary teammate, thriving in an environment where camaraderie matters.