Frontend Capability Manager

We are looking for an experienced Capability Manager to oversee a talent pool of approximately 50–70 people within a Chapter Stream. The role ensures integrated workforce management, delivery readiness, and employee engagement, balancing business objectives with individual aspirations. 

Responsibilities:

Business & Staffing:

• Bench & Staffing Management: Anticipate and manage bench-related risks, identify available or transitioning employees, and ensure efficient allocation across projects
• Skills Alignment: Ensure development and skills mapping are aligned with upcoming project demands to maximize readiness and performance outcomes
• Staffing Collaboration: Actively contribute to staffing discussions, recommend optimal team compositions, and balance cost-effectiveness with technical excellence
• Performance & Delivery Feedback: Provide input to Tribe Leads and Project Managers on delivery impact, performance gaps, and skill alignment
• Commercial Awareness: Drive project efficiency by monitoring rate-to-role fit and ensuring staffing decisions support profitability and capability match

People Leadership & Growth:

• Career Development: Mentor and support employees through personalized development plans, goal setting, and continuous learning opportunities
• Performance Management: Lead the full performance lifecycle including 1:1s, evaluations, PIPs, and salary discussions
• Employee Engagement: Actively monitor eNPS/Officevibe feedback, foster inclusion, and address early signs of disengagement to maintain morale and retention
• Conflict Resolution: Mediate issues between employees and project stakeholders, ensuring a fair and constructive outcome
• Hiring & Onboarding: Participate in recruitment processes, validate technical fit with Chapter Stream Leads, and ensure smooth transitions into projects
• Culture & Values: Act as a company ambassador, promoting values, initiatives, and community involvement to strengthen team engagement

Operations & Governance:

• HR Data & Systems: Maintain accurate records in HR systems regarding skills, staffing, and growth plans
• Process Compliance: Follow governance processes for people, financials, and staffing to ensure consistency and quality
• Reporting & Insights: Provide regular updates to Chapter Area Managers and Chapter Stream Leads on team dynamics, risks, and morale trends
• Budget Oversight: Manage labor costs, bench-related expenses, hiring decisions, and learning investments responsibly
• Workflow Optimization: Continuously improve processes, reporting, and team workflows to increase efficiency and impact

Accountabilities:

• Attrition Management: Maintain a reasonable attrition level, ensuring alignment with established company targets and proactively addressing retention risks
• Employee Engagement: Safeguard and improve eNPS scores within the assigned talent pool by fostering motivation, trust, and continuous feedback
• Delivery Readiness: Ensure optimal allocation and workforce readiness so that the team can meet current and future delivery demands
• Career & Opportunity Balance: Provide employees with project opportunities that balance business objectives with individual aspirations, driving both satisfaction and performance

• 4+ years of people management experience, leading medium-to-large teams.
• Technical background preferred, with the ability to understand capability development, skills mapping, and workforce planning within IT services environments.
• Strong skills in staffing, bench management, and rate-to-role alignment
• Solid expertise in performance management and career development
• Hands-on involvement in capability building, skills mapping, and technical growth
• Excellent collaboration with Delivery, People Office, and Growth/Recruitment functions
• Strong conflict resolution and stakeholder management skills
• Experience with retention strategies and employee engagement tools (e.g. eNPS, Officevibe)
• Financial acumen in staffing, labor cost, and project profitability
• Familiarity with agile delivery models and IT services
• Advanced English communication skills (written and spoken)

As a people-first organisation, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace.