Customer Training and Success Specialist - Temporary and Remote

About the role: The Customer Training and Success Specialist ensures that new Lingraphica customers (both the person with communication challenges (PWCC) and their care partners) have the knowledge and confidence to use their device successfully. This role focuses on post-sale device training: helping customers and caregivers understand both the mechanics of device use and how to apply it in their daily lives.

Responsibilities:  

Customer Training & Success 

• Deliver one-on-one and small group training for PWCCs and care partners, tailored to their needs and comfort with technology. 
• Facilitate group training sessions through the Lingraphica Device Users Community. 
• Provide an adaptable training program that meets customers where they are, whether they need just one session to get started or ongoing check-ins to build confidence over time. 
• Focus training on both the mechanics of device use and how to apply it in daily life. 
• Document all customer interactions and outcomes in the CRM. 

Cross-Functional Collaboration 

• Serve as a voice of the customer by identifying and sharing recurring training needs, user feedback, and adoption challenges with Product, Sales, Marketing, and Support teams to help improve the learner experience and inform future enhancements. 
• May be assigned to other projects and duties as needed. 

Knowledge, Skills & Abilities 

• Strong ability to deliver clear, empathetic, and practical device instruction to both individuals and groups. 
• Skilled at tailoring training to different learning styles, personas, and knowledge levels. 
• Ability to translate complex product functionality into simple, engaging training. 
• Creativity in adapting training to diverse customer needs. 
• Strong communication skills, with the ability to translate complex information into simple, actionable guidance. 
• Organized and proactive, with a focus on continuous improvement. 

Minimum Qualifications: 

• Experience as a Speech-Language Pathologist or SLPA  
• At least 2 years of experience providing AAC training, clinical instruction, or related teaching/coaching experience. 
• Expertise in AAC and communication partner training. 
• Proficiency with Microsoft Office 
• Proficiency with Zoom/other virtual meeting platforms and/or experience with teletherapy 

Preferred Qualifications: 

• ATP certification and/or Supported Conversation for Adults with Aphasia (SCA)  
• Familiarity with CRM tools (e.g., HubSpot)