Benefits Reporting Specialist (Temporary and Remote)

Purpose: The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica's customers, including but not limited to people with communication challenges, care partners, and Speech Language Pathologists (SLPs). 

Essential Duties & Responsibilities: 

• Communicates insurance benefits for patients, ensuring accuracy and clarity in trial requirements and financial considerations 
• Assists patients and care partners in understanding their insurance coverage, eligibility, and available financial options, guiding them through the process with expert-level knowledge 
• Collects Out-of-Pocket Waivers and communicates financial assistance outcomes to relevant parties. 
• Ensures clear and proactive communication by following up with patients, caregivers, and SLPs to confirm understanding and address outstanding questions 
• Proactively identifies and addresses customer needs by offering timely and meaningful solutions  
• Collaborates with cross-functional teams to improve processes, shares insights, and enhances the overall customer experience  
• Collects, analyzes, and reports key metrics within the Funding Team to help identify trends and improve operational efficiency 
• Maintains CRM accuracy and compliance, ensuring all patient interactions, benefits data, and required documentation meet company and HIPAA standards 
• Carries out responsibilities by following established department processes and procedures 
• Performs other duties and special projects as assigned 

Skills, Competencies, and Experience: 

• General knowledge of Medicare, Medicaid, and commercial insurance 
• Ability to deliver a superior customer experience 
• Ability to communicate effectively via email, phone call, and text 
• Maintains a calm and professional demeanor when assisting customers 
• Ability to identify and address the needs of customers; offer meaningful and timely information in response 
• Proactively report trends and customer feedback, and recommend/implement creative solutions 
• Strong communication skills with both external customers and internal departments 
• Workload flexibility, open to change, and the ability to prioritize tasks 
• Ability to adjust to the needs of people with disabilities 

Education and Experience  

• High School Diploma or GED, required 
• Associates Degree or equivalent combination of education and experience, preferred  
• Proficiency with HubSpot, Office 365, Zoom, preferred 
• 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred