Customer Support Representative (US-Based Account | Long-Term Role)

Customer Support Representative (US-Based Account | Long-Term Role)

Full-Time | Remote | US Business Hours

We are looking for an experienced Customer Support Representative to join our growing team and work with one of our major US-based clients. This is a long-term role for someone who is passionate about delivering excellent customer service, thrives in a fast-paced environment, and is eager to grow within a stable and supportive company.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, chat, or phone.
• Provide accurate information and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions using CRM and ticketing systems.
• Collaborate with internal teams to ensure smooth resolution of customer concerns.
• Follow established procedures while identifying opportunities for process improvement.
• Handle customer feedback and escalate issues appropriately when needed.
• Deliver consistent, high-quality service aligned with company standards.

Qualifications:

• Proven experience in customer support for a US-based company (minimum 2 years preferred).
• Excellent English communication skills — both written and verbal, with a clear, neutral, or minimal accent.
• Strong customer service orientation — professional, patient, and solution-focused.
• Familiarity with CRM systems, ticketing tools, and/or online marketplaces is a plus.
• Fast learner with the ability to adapt quickly to new systems, tools, and workflows.
• Exceptional attention to detail, time management, and multitasking abilities.
• Must be available to work US business hours.