Customer Support & Nutrition Specialist (German)

About the company

Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from their Swiss R&D, the company is expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions. Join them to shape the emerging longevity space, fostering healthier, longer lives.

As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

This role is remote and can be based anywhere within +/- 2 GMT. German and English language is a must.

What you will be doing

• Customer Service with Substance: You are the first nutrition-related point of contact for the customers and respond to their inquiries via email, chat, social media, and phone – always friendly, solution-oriented, and knowledgeable.
• Evidence-Based Counseling: You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.
• Content Creation & Review: You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles – with the goal of communicating knowledge in a clear and engaging way.
• Feedback & Insights: You systematically gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving our client's products, processes, and services.
• Knowledge Management: You maintain and further develop our internal and external knowledge bases to provide both customers and colleagues with efficient and reliable information.
• Cross-Functional Collaboration: You work closely with other teams (e.g., Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.

• Completed degree in nutrition science, ecotrophology, or a related field
• Min 1 year of professional experience in the field of nutrition.
• Very good German and good English skills are a must, both written and spoken
• Ideally some experience in customer service, support, or customer communication
• Strong communication skills, empathy, and enthusiasm for engaging with customers
• Structured and self-reliant working style
• Confident in using digital tools (e.g., helpdesk systems, CRM, Google Suite)
• Other language skills such as Italian and French are a plus.