Customer Success Manager | Fully Remote US

As a Customer Success Manager, you won't just manage accounts—you’ll serve as a strategic advisor, trusted partner, and change agent for some of our most valued clients.

If you thrive on driving real customer ROI, mastering cutting-edge HR tech, and collaborating cross-functionally to unlock business growth, this is your stage.

What You’ll Do

You will take end-to-end ownership of customer retention, product adoption, and portfolio growth across a book of business valued up to $2M (12–15 key accounts).

🎯 Account Management & Strategic Leadership

• Drive Strategic Value: Partner with a portfolio of Bronze, Silver, and Gold accounts to craft long-term adoption strategies that yield measurable business impact.
• C-Suite Engagement: Facilitate high-impact executive meetings to define, track, and crush key business metrics.
• Elevate the Experience: Champion initiatives that boost Net Promoter Scores (NPS) and optimize candidate experiences.
• Unlock Expansion: Partner closely with HireVue’s Strategic Sales team to identify growth, upsell, and expansion opportunities.
• Cross-Functional Collaboration: Build strong networks across Sales, Product, Marketing, and Engineering to keep customer goals aligned with our product roadmap.

💡 Product Advocacy & Expertise

• Be the Subject Matter Expert: Guide customers through HireVue’s best practices, helping them seamlessly integrate digital interviewing into their talent acquisition strategy.
• Voice of the Customer: Advocate passionately for your clients internally to influence product design and enhance service delivery.

What You Bring to the Table

• Experience: 2+ years in Customer Success, Account Management, SaaS/Tech consulting, or project/change management.
• Industry Savvy: A strong foundation (or keen interest) in Human Resources and Talent Acquisition processes.
• Executive Presence: Outstanding written and verbal communication skills with a proven track record of presenting to C-suite executives.
• Negotiation & Influence: Natural ability to navigate complex stakeholder dynamics, mitigate account risk, and build consensus quickly.
• Execution Focus: A high-energy, self-starter mindset with elite organizational and prioritization skills.
• Tech Stack: Proficiency with Salesforce and Microsoft Office Suite.