Customer Service Representative (DME Medical Supplies Billing)

We are seeking a dedicated and professional Customer Service Representative with strong experience in Durable Medical Equipment (DME) billing. This full-time role involves handling both inbound and outbound calls, assisting clients with inquiries, and managing order-related communication through the Parachute Health platform. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to providing outstanding customer service in a healthcare environment.

Key Responsibilities:

• Handle inbound and outbound calls with patients, providers, and insurance representatives
• Assist clients with DME product inquiries, order status, and billing questions.
• Manage and process orders through the Parachute Health platform.
• Verify patient information, insurance details, and documentation accuracy.
• Ensure timely and accurate communication between customers, billing, and fulfillment teams.
• Maintain detailed records of calls and transactions in the company database.
• Provide excellent customer service with professionalism, patience, and empathy.

• Perfectly fluent in English (verbal and written).
• Prior experience in DME medical supplies billing is required.
• Hands-on experience using the Parachute Health portal is highly preferred.
• Strong communication and interpersonal skills; comfortable speaking with clients over the phone.
• Devoted, honest, and reliable work ethic.
• Strong organizational and multitasking abilities.