Customer Service Representative

Sierra Select is seeking a professional and customer-focused Remote Customer Service Representative to join our team. This position will support customers and dealer partners by providing timely assistance, processing requests, resolving issues, and ensuring a positive customer experience.

Responsibilities

* Respond to customer and dealer inquiries by phone, email, and other communication channels.

* Provide accurate information regarding products, orders, availability, shipping, and account-related questions.

* Process customer orders, returns, exchanges, and service requests accurately.

* Track orders and coordinate with internal teams to resolve shipping or fulfillment issues.

* Investigate customer concerns and provide appropriate solutions or escalate issues when necessary.

* Maintain accurate customer, order, and communication records.

* Communicate with sales, warehouse, accounting, and operations teams to address customer needs.

* Follow up on outstanding customer requests and ensure timely resolution.

* Assist customers with product-related questions and direct technical issues to the appropriate department.

* Document customer interactions and update relevant systems.

* Maintain a professional, helpful, and courteous approach in all customer interactions.

* Identify recurring customer concerns and communicate potential process improvements to management.

* Perform other customer service and administrative duties as assigned.

* 1–2 years of customer service, call center, sales support, or administrative experience preferred.

* Excellent verbal and written communication skills.

* Strong problem-solving and interpersonal skills.

* Comfortable communicating with customers by phone and email.

* Strong attention to detail and organizational skills.

* Proficiency with Microsoft Office, Google Workspace, CRM, or customer service platforms.

* Ability to manage multiple requests and prioritize tasks effectively.

* Comfortable working independently in a remote environment.

* Professional, dependable, and customer-focused attitude.

* Experience in distribution, wholesale, retail, consumer electronics, or a related industry is a plus.