Customer Relationship Manager/Customer Support Manager

Location: Fully Remote (South Africa)
Hours: UK Business Hours

Are you passionate about delivering exceptional customer experiences and building long-term relationships? Do you have the skills to manage client needs while driving customer satisfaction in a fast-paced, tech-driven environment? Join our client’s team as a Customer Relationship Manager/Customer Support Manager, where your expertise will directly impact the success of an innovative healthcare technology platform.

About the Role:
In this role, you’ll be the main point of contact for customers, ensuring seamless onboarding, providing ongoing support, and fostering relationships that drive customer retention and satisfaction. You’ll work with a leading healthcare automation platform dedicated to streamlining and enhancing healthcare processes for clients worldwide.

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform.
• Support & Problem Solving: Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges.
• Onboarding & Training: Guide clients through onboarding processes and offer training to maximize their use of the platform.
• Feedback Collection: Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services.
• Reporting: Track and report on customer satisfaction metrics, support tickets, and engagement levels.

What You’ll Bring:

• Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries.
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills and a proactive approach to addressing client needs.
• Ability to manage multiple clients and priorities in a remote setting.
• Familiarity with CRM systems, ticketing platforms, and customer support tools.
• Flexibility to work UK business hours.