Commercial Account Manager (Manchester)

Hybrid

Posted 2 days ago

Sales

AI summary

The Commercial Account Manager will manage relationships with customers and channel partners within the 1-100 user segment, focusing on new business development, cross-selling, and expansion opportunities.

Eligible from: Unclear

Job Description

Role summary:
We’re looking for an ambitious and proactive Commercial Account Manager to take ownership of a defined territory within our 1–100-user customer segment.

You’ll build strong relationships with customers and channel partners while identifying and driving new business, cross-sell and expansion opportunities.

Previous cybersecurity or channel experience isn’t essential. What matters most is strong sales instinct, initiative, resilience and a genuine willingness to learn and develop.

Responsibilities

What you will do:

Take ownership of your territory and build pipeline through customer, prospect and channel-partner engagement.

Identify new business, cross-sell and upsell opportunities across the Sophos portfolio.

Manage a funnel of inbound leads, prioritising responses in line with service-level agreements while proactively creating new sales opportunities.

Process quotes, deal registrations, licensing requests and other sales tasks accurately, efficiently and in line with internal policies.

Understand the end-to-end deal process and work with cross-functional teams to resolve issues and progress opportunities quickly.

Maintain accurate CRM records, including customer conversations, competitive information, decision-making criteria and agreed next steps.

Achieve agreed sales goals and performance expectations across calls, emails, tasks and other sales activity.

Deliver a best-in-class customer and partner experience while contributing positively to the growth of our channel business.

What you will bring:

Previous experience in sales, business development or a customer-facing commercial role.

A proactive, results-driven mindset and the confidence to take initiative and create opportunities.

Experience engaging existing customers and new prospects to identify cross-sell and upsell opportunities.

Strong interpersonal skills, including effective questioning and active listening.

A customer-focused approach and a commitment to delivering an excellent customer and partner experience.

Empathy and the ability to understand desired outcomes, de-escalate issues and work effectively with internal teams.

Resourcefulness, accountability and a willingness to go above and beyond to solve problems.

Strong organisation and prioritisation skills, with the ability to work accurately in a fast-paced environment.

A collaborative, coachable approach and genuine willingness to learn.

Experience using a CRM system would be beneficial; Salesforce experience is preferred but not essential.

Willingness to travel and attend the office three days per week.

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About the job

Posted on: Sep 16, 2026
Job type: Full-time
Location: Manchester, United KingdomHybrid

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AI summary

Job Description

Responsibilities

What you will do:

What you will bring:

Ready to Apply?

About the job

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