Client Services Manager- Dubai (UAE) -

Company Overview

LTF Digital is a leading digital marketing agency specialising in the medical aesthetics industry.  We help clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting-edge digital strategies. Our team is passionate about creating impactful campaigns, delivering measurable results, and fostering strong client partnerships. We offer a collaborative, dynamic, and remote-friendly work environment where your contributions will make a difference.

Job Summary

We’re seeking a skilled and client-focused Client Services Manager (Contractor) to serve as the key point of contact for our aesthetics clients across the UAE and UK. You’ll be responsible for the day-to-day coordination of marketing projects, maintaining client relationships, and ensuring campaign delivery stays on track. 

This is a delivery-focused, client-facing role ideal for someone with excellent organisation, communication, and problem-solving skills. You’ll work directly with internal departments (content, design, SEO, PPC) to ensure each campaign meets expectations and is delivered on time.

This is a remote contractor role, working 40 hours per week. You must be based in Dubai or the wider UAE region and eligible to invoice as an independent contractor.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations.
• Project Planning & Execution: Develop detailed project plans, and timelines, and manage execution to ensure on-time and on-budget delivery.
• Communication & Reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle.
• Problem Solving & Issue Resolution: Anticipate potential challenges, proactively address issues, and escalate concerns when necessary.
• Team Collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction.
• Continuous Improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings.
• Cross-Functional Service Development: Comfortable liaising with creative, content, and marketing teams to progress delivery

Qualifications

• Experience: Minimum of 2 years of experience in client services role or FoH, account management, or a project management role. 2 x years of experience in digital marketing or the medical aesthetics industry. 
• Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines.
• Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences.
• Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions.
• Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands.
• Client-Focus: Passionate about delivering exceptional client experiences.
• Remote Work Proficiency: Self-motivated with the ability to manage time and projects independently in a remote environment.
• Must speak and write both Arabic and English

Preferred Qualifications

• 2 years in a marketing agency environment
• Medical Aesthetics experience 
• Experience with CRM systems (e.g., HubSpot, ClickUp)