Care Concierge Coordinator- Remote

Member Advocacy  

• Deliver compassionate, personalized service to support each member’s unique therapy journey. 
• Help members understand their options, navigate barriers, and advocate for necessary care adjustments and services. 

Therapy Management   

• Manage new and ongoing therapy cases, ensuring accurate documentation and coordination with providers, pharmacies, and internal teams. 
• Monitor therapy progress and prioritize member needs while handling inbound/outbound communication and casework. 

Case Resolution and Problem-Solving 

• Resolve inquiries quickly and accurately, using critical thinking to address complex issues. 
• Anticipate challenges and adapt to changing member needs. 

Communication and Collaboration 

• Maintain clear, proactive communication with members, providers, and internal teams. 
• Foster strong relationships and ensure satisfaction through professional, empathetic interactions. 

• Have at least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles.  
• Demonstrate 3 or more years of customer service experience, case management preferably in healthcare.  
• Call center experience is a plus. 
• Proven experience working in a high-volume, fast-paced, evolving team environment. 
• Ability to problem-solve, positively adapt to changing working conditions and multi-task. 
• You are passionate about improving healthcare and helping people and have demonstrated success in a similar role. 
• You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program and effectively articulate its benefits.  
• You are responsible and reliable and take ownership of your work while looking to improve your performance constantly.  
• High attention to detail  
• High school diploma or GED.  
• Available to work a full-time role between the hours of 11:00 AM - 8:00 PM ET or 9:00 AM - 5:30 PM ET. 
• Able to consistently attend 3 weeks of training - 2 weeks virtual and 1 in person in Hayward, CA.
• Ability to travel onsite for training and collaboration in Hayward, CA. 
• Bilingual is a plus.  
• Remote Role with limited travel requirements for training, meetings, and collaboration.