Job Description
Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams.
Let's Talk About You !
- 1-3 years of call center and/or customer service experience is required for this role with on phone experience preferred
- One plus years of banking or finance experience is needed for this role
- Post-secondary degree or certification in related field of study is desirable such as hospitality or finance
- Strong ability to adapt to change
- Demonstrated ability to own an issue and drive to resolution
- Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral
- Excellent verbal and written communication skills
- Excellent problem-solving skills and ability to work in a face paced environment
- Experience working with a high degree of autonomy and self-direction
- Ability to understand use different software (CRM, Microsoft Office Suite)
- Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)
Requirements
Let's Talk About You !
- 1-3 years of call center and/or customer service experience is required for this role with on phone experience preferred
- One plus years of banking or finance experience is needed for this role
- Post-secondary degree or certification in related field of study is desirable such as hospitality or finance
- Strong ability to adapt to change
- Demonstrated ability to own an issue and drive to resolution
- Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral
- Excellent verbal and written communication skills
- Excellent problem-solving skills and ability to work in a face paced environment
- Experience working with a high degree of autonomy and self-direction
- Ability to understand use different software (CRM, Microsoft Office Suite)
- Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)
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