Job Description
Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
Work Term: Jan 5th 2026 - April 24th 2026
The Work:
The Technology Workplace Services (TWS) Intern manages the company’s desktop, laptop, desk phones, smart phones and audio/visual equipment as well as install and maintain the company’s endpoint technologies. In addition to the core functions, the incumbent will also perform the technology side of the relocation of staff and be the first point of contact for all technological issues from both phones and internal ticket system.
Let's Talk About You!
- Working towards a college diploma in computer networking, technical support or equivalent is required (Eg. Computer Systems Technology). Higher accreditation (e.g. Bachelor of Computer Science) is an asset
- Experience working in a customer services environment
- Good technical problem solving & troubleshooting skills
- Adhere to internal IT procedure, corporate policy and site audit responsibility for all tasks
- Office administrative task experience is an asset. (e.g. working with Excel spreadsheets, Outlook for organization)
- The incumbent is expected to interact with everyone including executives and thus good verbal and written skills are important
- Knowledge of and technical ability to troubleshoot:
- Windows 10 / Mac issues
- Microsoft Office / Office 365 issues
- Internet surfing / browser issues
- Outlook Client Email issues
- VPN issues
- ACL issues
- Printer / Scanner issues
- Desk Phone / Recording Phone issue
- LAN/WiFi issues
- PC, Laptop or Surface hardware issues
- Smartphones issues (iOS, Android)
- Miscellaneous computer hardware issues
The Core Responsibilities of the Job:
- Diligently monitor a queue of end-user issues. Escalate support tickets to senior teammates. Address follow-ups on support ticket progress
- Log in to the HelpDesk Call Queue daily, answer, create tickets if needed and service End Users as required
- Manage our service desk software to record and track all services provided by IT. Generate report weekly to managers and directors
- Desktop/Laptop rollout support – procure and setup new desktop/laptops as well as diagnose and re-image old desktops and laptops. Fix desktop/laptop that are still under warranty
- Desk phone and Smartphone setup and support – setup new phones and provide first line of support for any phone problems.
- IT Logical / Administrative Access support – Create new users, assist day-to-day password issues from users, terminate users that departed the company
- Technology Workplace Services – Provide support for basic Microsoft Office issue, internet connectivity issues, printer issues, application connectivity issues, WiFi issues
- Coordinate hardware purchases with the IT procurement team, organize and input license key accordingly, follow-up to ensure hardware arrived. Working with other senior teammates to ensure delivery of hardware and software at a timely manner
- Work on MAC – move add change of staff
- Keep IT area / storage room organized and clean
- Evaluate documented resolutions and analyze trends for ways to prevent future problems
- Ensure Antivirus are fully updated and up-to-date on all Endpoints. Liaison with Security Operations to ensure all Endpoints are secured and monitored
- Support all media and boardroom related issues
- Other task/project as assigned by the Manager of Technology Workplace Services (TWS)
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
Responsibilities
The Core Responsibilities of the Job:
- Diligently monitor a queue of end-user issues. Escalate support tickets to senior teammates. Address follow-ups on support ticket progress
- Log in to the HelpDesk Call Queue daily, answer, create tickets if needed and service End Users as required
- Manage our service desk software to record and track all services provided by IT. Generate report weekly to managers and directors
- Desktop/Laptop rollout support – procure and setup new desktop/laptops as well as diagnose and re-image old desktops and laptops. Fix desktop/laptop that are still under warranty
- Desk phone and Smartphone setup and support – setup new phones and provide first line of support for any phone problems.
- IT Logical / Administrative Access support – Create new users, assist day-to-day password issues from users, terminate users that departed the company
- Technology Workplace Services – Provide support for basic Microsoft Office issue, internet connectivity issues, printer issues, application connectivity issues, WiFi issues
- Coordinate hardware purchases with the IT procurement team, organize and input license key accordingly, follow-up to ensure hardware arrived. Working with other senior teammates to ensure delivery of hardware and software at a timely manner
- Work on MAC – move add change of staff
- Keep IT area / storage room organized and clean
- Evaluate documented resolutions and analyze trends for ways to prevent future problems
- Ensure Antivirus are fully updated and up-to-date on all Endpoints. Liaison with Security Operations to ensure all Endpoints are secured and monitored
- Support all media and boardroom related issues
- Other task/project as assigned by the Manager of Technology Workplace Services (TWS)
Requirements
Let's Talk About You!
- Working towards a college diploma in computer networking, technical support or equivalent is required (Eg. Computer Systems Technology). Higher accreditation (e.g. Bachelor of Computer Science) is an asset
- Experience working in a customer services environment
- Good technical problem solving & troubleshooting skills
- Adhere to internal IT procedure, corporate policy and site audit responsibility for all tasks
- Office administrative task experience is an asset. (e.g. working with Excel spreadsheets, Outlook for organization)
- The incumbent is expected to interact with everyone including executives and thus good verbal and written skills are important
- Knowledge of and technical ability to troubleshoot:
- Windows 10 / Mac issues
- Microsoft Office / Office 365 issues
- Internet surfing / browser issues
- Outlook Client Email issues
- VPN issues
- ACL issues
- Printer / Scanner issues
- Desk Phone / Recording Phone issue
- LAN/WiFi issues
- PC, Laptop or Surface hardware issues
- Smartphones issues (iOS, Android)
- Miscellaneous computer hardware issues
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