Job Description
Role Overview
Rackspace seeks a senior engineer for a leading retail client in the UK and Ireland. The customer is transitioning from a hybrid setup with legacy on-premises applications to a fully cloud-native, Terraform-provisioned infrastructure in Azure, integrating both third-party and internal systems.
This position demands both strong technical expertise and proficient customer relationship management to ensure successful service delivery. The ideal candidate will possess excellent communication skills and have experience working within a matrix organizational structure.
We are seeking a senior engineer with strong hands-on experience in Azure, DevOps, IaC, and at minimum previous Windows Administration in a large environment to join our Cloud Platform Support & Engineering Team. This role acts as a technical escalation point for the support operations team, collaborates with customers and internal leads, and thrives in a fast-paced matrix environment.
Qualifications:
- Experience: Total of 10+ years of experience with Windows and Azure someone who has worked in Windows extensively and moved along with Azure (5+ years of Windows experience is desired)
- Leadership: Proven experience in senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers.
- Technical Skills: Deep understanding of cloud infrastructure, observability, automation, and security best practices.
- Communication: Excellent verbal and written communication skills.
Key Responsibilities
- Technical Leadership: Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Windows administration and Azure workload deployments, optimizations.
- Escalation and Resolution: Act as the primary escalation point for Windows (Compute, VM’s) and Azure related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations.
- Collaboration: Work seamlessly within a matrixed environment and ability to work with more than one customer, partnering with Lead Engineers, Architects, Delivery Leads, and offshore support teams to ensure cohesive service delivery.
- Mentorship: Provide technical guidance and mentorship to L1 and L2 engineers, fostering skill development and operational excellence within the team.
- Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership.
- Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement. Experienced in working with 24X7 Environment as escalation point.
Responsibilities
Key Responsibilities
- Technical Leadership: Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Windows administration and Azure workload deployments, optimizations.
- Escalation and Resolution: Act as the primary escalation point for Windows (Compute, VM’s) and Azure related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations.
- Collaboration: Work seamlessly within a matrixed environment and ability to work with more than one customer, partnering with Lead Engineers, Architects, Delivery Leads, and offshore support teams to ensure cohesive service delivery.
- Mentorship: Provide technical guidance and mentorship to L1 and L2 engineers, fostering skill development and operational excellence within the team.
- Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership.
- Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement. Experienced in working with 24X7 Environment as escalation point.
Requirements
Qualifications:
- Experience: Total of 10+ years of experience with Windows and Azure someone who has worked in Windows extensively and moved along with Azure (5+ years of Windows experience is desired)
- Leadership: Proven experience in senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers.
- Technical Skills: Deep understanding of cloud infrastructure, observability, automation, and security best practices.
- Communication: Excellent verbal and written communication skills.
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