Accounts Receivable Escalations Analyst

pointclickcare
Hybrid
Posted 1 day ago
PointClickCare

AI summary

The Accounts Receivable Escalations Analyst prepares demand letters, termination letters, and final collection notices while contacting overdue accounts for timely collection of outstanding balances. This role requires strong communication and relationship-building skills, as well as attention to detail in a fast-paced environment.

Eligible from: Unclear

Job Description

Position Summary:
Reporting to the Accounts Receivable Escalation Manager, the Accounts Receivable Escalations Analyst is responsible for the preparation of demand letters, termination letters and final collection notices, compilation of invoice copies, statements, quotes and contracts to support the drafting of letters and providing the documents as a backup to customers. The Accounts Receivable Analyst is responsible for supporting contacting overdue accounts within a portfolio of high-volume low dollar strategic customers to collect outstanding balances in a timely manner. The successful candidate will have experience with building relationships with internal partners and account reconciliations. They will have strong communication skills and understand how to work effectively cross functionally with a broad group of stake holders.  
To be successful, the candidate must have the ability to build relationships and be a proactive team player.  A “Roll-Up-Your-Sleeves” and “Get it Done” attitude is a must.  The candidate must have strong attention to detail and have previously demonstrated the ability to excel in a fast paced, high-volume, complex environment. Prior experience in finance is required, with preference given to candidates with accounts receivable experience.

Responsibilities

Key Responsibilities:

  • Preparation of demand letters, termination letters and final collection notices for Senior Care accounts, QuickMar, Pharmacy and other streams of business as needed.
  • Investigation and analysis of various customer scenarios.
  • For escalated customers, update and maintain accurate customer files with all applicable correspondence and report to AR Escalations Manager on status as required.
  • Support the AR Escalations Manager with assisting in developing payment plans and solutions to collect outstanding balances and assist in managing required communications externally and internally associated to these accounts. 
  • Supporting collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with customers regarding collections issues, actions, payment inquires and invoicing.
  • Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
  • Communication with customers within assigned portfolio regarding collections issues, actions, payment inquires and invoicing
  • Recognize billing issues through research and regular reconciliation.
  • Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
  • Compilation and provision of invoice copies, credits and unapplied payment details, as required. 
  • Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
  • Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
  • Participate in conference calls with customers and internal partners supporting recovery of past due invoices for small dollar accounts on AR Digital team and AR Escalations as needed.
  • Onboarding support of new team members including coordination of any co-op assignments within the team with coordination of the AR Escalation Manager.
  • Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR Escalations and AR Digital Teams.  
  • Required Experience:

  • Bachelor's degree in accounting or 3+ year's experience processing accounts receivable.
  • Must possess a high level of moral judgment for handling confidential information and monetary transactions.
  • Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions.
  • Effective attention to detail and high degree of accuracy managing reconciliations.
  • Strong communication skills (both verbally and in writing) are essential, including the ability to confidently discuss disputes and deductions with internal teams and external stakeholders. 
  • Must be a team player and have the ability to effectively work within a strong cross functional environment.
  • Demonstrated experience championing change in a fast-paced environment.
  • Experience coaching within a diverse team and in a business to business environment.
  • Sound analytical thinking, planning, prioritizing and execution skills.
  • Excellent computer skills with a strong working knowledge in Microsoft Word and Excel.
  • Working understanding with the US Health Care system - would be a benefit.
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    About the job

    Posted on
    Oct 9, 2026
    Job type
    Full-time
    Location
    Mississauga, OntarioHybrid

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