Sr. Customer Experience Manager (US)

Remote

Posted about 16 hours ago

PointClickCare

AI summary

The Senior Customer Experience Manager will collaborate with stakeholders to define and measure the overall customer experience, leveraging data and analytics to drive improvements.

Eligible from: US only

Job Description

Position Summary:

The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern and measure the end-to-end customer experience.

Responsibilities

Key Responsibilities:

Influences others to adopt a different POV. Anticipates potential objections and influences others to mitigate concerns or challenges.

Actions and advice typically impact the quality and effectiveness of the team or a group of internal or external customers in the short-term

Oversee adhoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources.

Solves complex issues or problems where analysis of situations or data requires an in-depth evaluation

Integrates best practices in a discipline with others and/or applies advanced technical skills

Preferred Experience:

Understanding of the healthcare industry

Previous experience working successfully in a SaaS organization

Requirements

Required Skills & Qualifications:

7 years hands-on experience within marketing research defining and implementing CX measurement protocols

Demonstrated ability to influence business objectives to improve the customer experience

Developed analytic skills with ability to use data to influence others

Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges

Expertise with Excel, PowerPoint, and Power BI

Bachelors degree in business, mathematics, or the sciences

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About the job

Posted on: Sep 29, 2026
Job type: Full-time
Location: Remote, USARemote

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Sr. Customer Experience Manager (US)

AI summary

Job Description

Position Summary:

Responsibilities

Key Responsibilities:

Preferred Experience:

Requirements

Required Skills & Qualifications:

Ready to Apply?

About the job

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