Accounts Receivable Collections Specialist (Remote)

⏰ Shift Schedule & Work Setup:

• Eastern Timezone (Night Shift in PH)
• 100% Remote – work from the comfort of your home
• Applicants should be equipment ready (laptop, headset, etc.) to ensure a smooth start and seamless workflow

🏢 Job Summary:

The A/R Collections Specialist plays a critical role in maintaining healthy cash flow and minimizing delinquent accounts. This position is responsible for executing timely and professional collections activities, ensuring accurate documentation of all communications, and meeting monthly collections goals as established by management. The ideal candidate is detail-oriented, organized, and persistent — balancing firmness in collection efforts with professionalism and strong customer service.

🔑 Key Responsibilities:

• Proactively contact customers by phone and email to collect outstanding balances according to established timelines.
• Maintain a minimum number of weekly call logs and ensure all contact activity is accurately recorded in the collections system (e.g., Centime, NetSuite, or CRM).
• Work closely with the Accounts Receivable Manager to achieve and exceed monthly cash collection goals assigned at the beginning of each month.
• Research and resolve payment discrepancies, short-pays, and disputed invoices in coordination with internal teams (billing and operations).
• Identify delinquent accounts and recommend appropriate escalation actions, including credit holds or service disconnections.
• Build positive working relationships with customers while maintaining firm adherence to payment terms and company policy.
• Participate in regular collections meetings to discuss performance results, challenges, and opportunities for process improvement.
  

Performance Expectations:

• Call Activity: Maintain consistent outreach with a minimum number of customer calls logged each week as established by management (e.g., 60 calls per week).
• Monthly Collections Goal: Meet or exceed individual cash collection targets communicated at the start of each month.
• Documentation: Record all communications promptly and accurately in the system of record.
• Professionalism: Uphold the company’s standards in tone, communication, and customer interactions.
• Collaboration: Work cross-functionally to ensure resolution of billing or credit issues affecting collections.

💡 Skills, Knowledge, and Expertise

• 5+ years of experience in Accounts Receivable, Collections, or Credit Control.
• Strong communication and negotiation skills.
• Proficiency in ERP and collections systems (NetSuite, Centime, or equivalent).
• High attention to detail and strong organizational skills.
• Ability to manage time effectively in a fast-paced environment.
• Intermediate Excel skills preferred.