43331289644 - Account Manager

Position: Account Manager

Location: South Africa - Remote

Employment Type: Full-Time (EST Timezone)

Type of contract: Independent contractor 

SCOPE OF THE ROLE:

We’re seeking a versatile Account Manager to join a growing team specializing in healthcare marketing and patient acquisition. This hybrid role blends account management, client success, and business development — ideal for someone who thrives in a fast-paced, referral-driven environment where relationships and results come first.

You’ll be the key bridge between healthcare clients and our internal marketing team — ensuring satisfaction, spotting growth opportunities, and supporting outbound prospecting campaigns using tools like Apollo and Cognism.

RESPONSIBILITIES:

Account Management & Client Success:

• Act as the main point of contact for assigned healthcare clients, ensuring smooth onboarding, campaign execution, and client satisfaction.
• Build and maintain strong, trust-based relationships with healthcare practitioners, clinics, and partners.
• Understand each client’s growth goals and align marketing solutions to drive measurable outcomes.
• Identify upsell and retention opportunities across service offerings.
• Track client activity, feedback, and success metrics; maintain organized notes and follow-ups.
  
  

Business Development:

• Support outbound prospecting efforts using Apollo, Cognism, and LinkedIn Sales Navigator.
• Qualify and engage healthcare prospects while maintaining a referral-first sales approach.
• Provide feedback on lead quality, messaging, and campaign performance to leadership.
  
  

Operations & Growth Support:

• Help design and refine scalable processes for client success and referral management.
• Maintain organized client and prospect records — even in the absence of a formal CRM.

• Collaborate with leadership to forecast account growth, renewals, and retention performance.
  

• 2–4 years of experience in account management, client success, or business development.
• Background in healthcare, agency, or performance marketing is highly preferred.
• Proven relationship-building and consultative communication skills.
• Familiarity with Apollo, Cognism, or LinkedIn Sales Navigator for outreach.
• Highly organized and proactive, with the ability to juggle client and prospecting tasks.
• Excellent written and verbal communication skills.

• Comfortable working EST hours and managing clients across multiple time zones.