42406646632 - E-Commerce Assistant

Position: E-Commerce Assistant

Reports to: E-Commerce Manager

Location: Open Globally (Remote)

Employment Type: Full-Time

🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️

About the company:

This luxury beauty brand blends skincare and makeup, using certified organic, cruelty-free ingredients to deliver glowing, skin-nourishing results. Rooted in clean beauty and botanical science, its minimalist formulas enhance natural beauty without compromising on performance or purity. Made in the USA with a commitment to sustainability, it’s a trusted choice for conscious consumers.

Role Overview:

Reporting to the E-commerce Manager, the E-commerce Associate will play a key role in supporting the execution and optimization of the company's digital strategy. This highly organized and detail-oriented team member will help manage day-to-day site functionality and implement new features, troubleshoot issues, and contribute to the growth of high-impact e-commerce programs aimed at driving revenue and elevating the customer experience.

The ideal candidate is proactive, collaborative, and digitally savvy—with a passion for clean beauty and a desire to grow in a fast-paced, high-growth environment. They will support both ongoing operations and strategic initiatives across DTC and third-party platforms.

Key Responsibilities:

1. Website Operations & Content Management:

• Manage day-to-day website operations to ensure alignment with the DTC marketing calendar, including timely updates for product launches, promotional campaigns, and seasonal refreshes.
• Implement all Shopify content updates, including new product listings, pre-launch pages, upsell SKUs, GWPs, and homepage changes.
• Run QA testing for all site updates and conduct regular accessibility audits to ensure accuracy, functionality, compliance, and performance.
• Assist in the launch of new e-commerce initiatives, platform integrations, and performance optimization tools.
• Help maintain project plans that contribute to ongoing conversion and AOV improvements through testing and rollout support.

2. Promotions & Campaign Execution

• Implement and test sitewide promotions, gift-with-purchase offers, upsell SKUs, and campaign assets across the website and digital channels.
• Coordinate with the Creative team to submit and manage requests for website assets that support promotional efforts.

3. Channel & Platform Management

• Execute day-to-day management of e-commerce platforms and the Affiliate Program.
• Optimize listings, campaign participation, and merchandising to support growth and ensure consistency across channels per direction from the e-commerce manager.
• Partner with the e-commerce manager and any agencies to ensure campaign alignment.

4. Affiliate & Partnership Support

• Support the Affiliate Program through daily execution tasks, including managing editor orders, discount code approvals, and monthly reporting reviews.
• Collaborate with our affiliate agency and internal teams to ensure campaign alignment.

5. Performance Monitoring & Reporting

• Maintain performance trackers that assist with monitoring KPIs such as conversion rate, sessions, and AOV.
• Prepare reporting for the e-commerce manager review and surface any immediate anomalies or trends to the e-commerce manager for further investigation.
• Assist the e-Commerce Manager in building documentation and SOPs to support scalable, repeatable digital workflows.

6. Technology & Development Coordination

• Serve as the point of contact for our development agency, managing the ticketing system, prioritization, and QA of site enhancements and bug fixes.
• Maintain internal documentation and project management boards related to development projects and timelines.

7. Cross-Functional Coordination & Support

• Partner with Customer Experience and Operations teams to resolve issues related to customer orders, fulfillment, or product visibility.
• Act as a key liaison for e-commerce-related troubleshooting and cross-functional alignment.

Experience:

• 1-3 years of experience in e-commerce operations, digital merchandising, or a related role.

• Familiarity with the beauty, skincare, or consumer goods industry is a strong plus.

• Prior experience with Shopify Plus and e-commerce platforms/tools/SaaS products.

Skills & Expertise:

• Strong attention to detail with exceptional organizational and project management abilities.

• Proficiency in monitoring key performance metrics and using data to drive decision-making.

• Comfortable managing multiple priorities and shifting timelines in a fast-paced environment.

• Experience supporting digital campaigns, merchandising strategies, and product launches across various channels.

• Excellent verbal and written communication skills with the ability to collaborate cross-functionally.

• Hands-on, proactive, and adaptable mindset; willing to learn and roll up your sleeves to support team success.

• Comfortable working in a small, entrepreneurial team with a passion for clean beauty and customer experience.