Virtual Care Navigator

We are hiring!

Client: A compassionate and dynamic behavioral health organization dedicated to providing exceptional care and support to our clients.

Position: As a Care Navigator, you will play a pivotal role in coordinating client services, ensuring engagement in treatment, and maintaining positive relationships with referral sources.

Key Responsibilities

• Client Coordination & Engagement:
• Conduct initial screenings to assess eligibility and explain agency programs and services.
• Guide clients from referral to intake, ensuring a smooth transition into treatment.
• Maintain consistent communication with clients to address concerns and re-engage as needed.
• Referral Management:
• Track client referrals and monitor statuses to ensure timely intake appointments.
• Communicate with referral agencies to provide updates and resolve barriers to engagement.
• Make external referrals to services not provided by the agency, such as medication management.
• Administrative Tasks:
• Ensure accurate data entry in the Electronic Health Record (EHR) system.
• Prepare and release medical records as needed, documenting all related activities.
• Monitor referral reports, follow up on outreach efforts, and document outcomes.
• Support & Reporting:
• Assist intake staff by ensuring clients complete required forms.
• Develop and present weekly/monthly reports on referrals, admissions, and discharges.
• Collaborate with the Manager to improve policies, procedures, and systems.
• Client Advocacy & Outreach:
• Address no-shows and cancellations by contacting clients 48 hours prior to appointments.
• Use tools like PHQ-9, GAD-7, and SDOH to complete client screening documents.

Skills & Competencies:

• Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Communication: Professional verbal and written communication skills to explain services and build positive relationships.
• Empathy & Advocacy: Active listening skills and cultural competence to support diverse populations.
• Technical Proficiency: Familiarity with EHR systems like Clinic Tracker, along with Microsoft Office and Google Workspace.
• Problem Solving: Creativity and analytical skills to improve client engagement processes.
• Time Management: Ability to meet deadlines and balance short-term and ongoing responsibilities.
• Team Collaboration: Willingness to work closely with managers, clinicians, and referral agencies.

Qualifications

• Experience in behavioral health, social services, or healthcare preferred
• Familiarity with client screening tools (e.g., PHQ-9, GAD-7, SDOH).
• Understanding of HIPAA and confidentiality regulations.

• • Strong customer service skills and ability to promote agency programs.

• Seniority Level
• Associate
• Industry
• Hospitals and Health Care
• Employment Type
• Full-time
• Job Functions
• Administrative
• Customer Service
• Skills
• Medical Assisting
• Client Coordination
• Electronic Health Records (EHR)
• Customer Engagement
• Technical Proficiency
• Written Communication
• Medical Records
• Client Services

This is a full time role

$5-$6/hr

100% Remote Work