User Experience Writer

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

About the role:

This is a full-time remote role for a User Experience Writer at Bask Health. As a User Experience Writer, you will be responsible for creating and editing user-friendly content, including technical writing, user experience writing, content strategy, and writing. You will also be involved in conducting UX research and collaborating with cross-functional teams to ensure a seamless user experience.

**When applying, please submit a favorite piece of your own writing that is relevant to your work experience and/or current role. This could be a blog post, documentation, or related material. If you do not, your application will not be considered. **

About you:

• Strong technical writing skills and experience in user experience writing
• Proficiency in conducting UX research and developing content strategies
• You are technical and know surface level programing
• Excellent writing skills and the ability to create user-friendly content
• Experience in the healthcare or telehealth industry
• Proven ability to collaborate with cross-functional teams
• Attention to detail and the ability to meet deadlines
• Experience with website design and development is a plus
• Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or HCI)

What you will do:

• Develop and update blogs and documentation
• Act as customer zero, ensuring our documentation meets the reader's needs and enhances their experience using our products
• You are Technical and will be writing the documentation that drives product adoption
• Product focused documentation with some technical twists
• Proactively maintain and improve the documentation sites
• Manage your projects in coordination with the team, adhering to deadlines and contributing to our documentation strategy
• Embrace new products and processes, sharing knowledge and driving documentation quality and innovation
• Report to our CEO