Technology Support Specialist I (Onsite- Toronto)
pointclickcareOn-site
Posted 7 days ago
PointClickCare
AI summary
The Technology Support Specialist I provides tier 1 technical support to staff, handling case triage, setup of devices, and supporting the IT Bar at the Toronto office. The role requires customer service experience and familiarity with IT systems and software.
Eligible from: Unclear
Job Description
Must be located in Toronto or Mississauga to be considered for eligibility
About the Role:
A successful candidate will be part of the Technology & Support Services department, working on the Employee Technology Services team providing tier 1 technical support to the staff of PointClickCare, as well as working at the PointClickCare IT Bar in the Toronto, Downtown Office (The Well)
Key Responsibilities:
•Complete initial (T1) triage and technical support of all cases as they are submitted to the TSS department.
•Ensure proper routing of cases to correct teams within and outside the TSS department based on requested work or reported issue
•Help in setup and deployment of standard configurations for laptop computers and mobile devices
•Onboarding, Technology support and Help Desk solutions for the Toronto, Downtown Office (The Well).
•Investigating, providing and documenting workarounds for newly discovered incidents
Key Strengths:
•2-3 years of experience working within a customer-facing role. Experience within a retail, hospitality or customer service environment is considered an asset
Hands-on experience with A/V equipment for boardroom setups.
Hands-on experience with A/V equipment for boardroom setups.
•Knowledgeable in administrating Microsoft Applications, hardware setup and software setup/configuration (some networking)
•Experience working with and/or using Windows based systems, Apple OSX operating system, Microsoft Office and/or Office 365 considered an asset
•Working knowledge or hands on experience with virus protection software
•Excellent verbal and written communication skills
•Experience using ServiceNOW or a similar ticketing system to manage workloads
•Multi-task and manage a variety of diverse (and sometimes conflicting) requests, priorities and activities
•Ability to work a flexible schedule, which sometimes may include evening and or weekend hours as needed
• Open to On-Call rotations with other IT members to assure fulltime support for PointClickCare Onsite employees
Bonus Skills:
•Experience in removal of malware and viruses on user issued equipment
Experience using AI in a technical capacity to assist in automating daily workloads
Experience using AI in a technical capacity to assist in automating daily workloads
•Assist in New-hire employee onboarding
•Tracking, restocking and reporting for IT Asset Management and Inventory.
•Working with the ETS Manager to provide training services to PointClickCare staff on IT systems and equipment
•Providing technical support to remote offices as well as playing a key role in the technical onboarding of new remote sites
About the job
- Posted on
- Aug 6, 2026
- Job type
- Full-time
- Location
- Toronto, OntarioOn-site
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