Technical Support Specialist - Weekend Shifts (Remote in US)

To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team for weekend shifts. 

The following shifts are needed. Please note, the shifts are in Eastern Time. You may be located in any United States time zone, but you must be able to work this exact schedule.

• Saturday from 10am - 11pm Eastern Time
• Sunday from 10am - 11pm Eastern Time
• Monday from 10am - 11pm Eastern Time 

If you love to solve problems and add value, please consider what your typical days might look like…

• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will prepare desktops, laptops and miscellaneous hardware for customers.
• You will keep customer documentation up-to-date and accurate.
• You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
• You will perform customer maintenance activities on behalf of the customer team.
• You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.

Some of the qualifications and skills we are expecting include the following:

• You should possess excellent communication and customer service skills, both written and oral
• You should be able to explain technical challenges and solutions to just about anyone, regardless of their background
• You should be willing to participate in an on-call rotation and provide after-hours support as necessary
• We require at least 1-3 years of experience as a Desktop Support Specialist or similar role
• Prior experience working for a Managed Service Provider (MSP) is preferred
• Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
• Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
• User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
• Applications and Products: Office 365, SharePoint, QuickBooks
• Must be legally authorized to work in the United States for any employer without sponsorship