As a Technical Account Manager in the Success Advisory team, you'll assist strategic clients in maximizing the value of the platform while engaging in both technical design and client advisory tasks.
Eligible from: US and Canada
Job Description
As part of our Success Advisory team, you'll partner with Pigment's most strategic clients to help them unlock the full value of the platform — and you'll help redefine what modern, AI-assisted advisory looks like. This is a hybrid technical + client-facing role for someone who's as comfortable designing a multidimensional model as they are advising a CFO, and who's genuinely excited about using AI to extend what a small expert team can deliver.
Responsibilities
Additional Responsibilities:
Act as trusted advisor to our most strategic clients on technical topics, from performance best practices to Pigment's multidimensionality concepts
Partner with Customer Success to build strategies aligned to each client's roadmap and challenges
Run workspace audits — and help industrialize them with AI-assisted tooling so we deliver deeper insight, faster
Build and enrich our Success Plan offering, including repeatable, AI-augmented delivery modules that raise the bar on quality
Collaborate with Product & R&D to surface opportunities for platform enhancement
Stock options to ensure you have a stake in Pigment's growth
Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
Trust and flexible working hours
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco
High-end equipment (based on stock/availability) to do your work in the best conditions
Employer-sponsored 401(k), enabling you to prepare for retirement
How We Work:
Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations
Requirements
Minimum Qualifications:
Bachelor's Degree or equivalent practical experience
6 years in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory
Ease and credibility with clients, from platform admins to C-suite
A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context
Track record leading several parallel projects across internal and external stakeholders
Preferred Qualifications:
EPM modeling experience (or a strong appetite to go deep on it fast)
Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce)
Comfort with data analysis, data flows and connections (SQL, APIs)
Experience with AI tools/vibe coding, Claude code, MCP, solution design, data architecture
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