Team Manager – Billing Back Office

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We’re looking for a Team Manager to join our Billing Back Office Team on a 12-month fixed-term contract, based in Exeter.

With a starting salary from £32,267 plus benefits, this is an excellent opportunity to lead and support our Customer Care Representatives (CCRs) in delivering a first-class customer experience.

As a Team Manager, you’ll play a key part in driving performance, supporting team development, and ensuring high standards of service within our Billing Back Office Team. You’ll manage day-to-day operations, monitor service levels, and create an environment where your team can thrive and deliver outstanding results for our customers.

This is a fast-paced and rewarding role where you’ll have the opportunity to make a real difference in how we deliver for our customers.

If you’re ready to take the next step in your career and lead a team committed to delivering outstanding service, we’d love to hear from you.

Apply now and join us in providing a first-class experience for our customers every day.

Closing date: 20th November 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

 

 

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.