Team Lead - Online Call Center

About the Role:
We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fast-paced online casino environment. The ideal candidate will be fluent in Russian with at least a basic level of English. Additionally, knowledge of Polish, German, or Italian would be considered a strong advantage. This role is best suited for someone who is performance-driven and passionate about leading teams to success in a results-focused sales setting.

Key Responsibilities:

• Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs
• Monitor and evaluate daily performance, providing coaching and feedback
• Track call metrics, conversion rates, and performance reports
• Conduct regular one-on-ones, training sessions, and team meetings
• Support agents in resolving escalated customer issues
• Collaborate with management on strategy, reporting, and campaign planning
• Ensure high-quality customer engagement and compliance with company policies

• Proven experience as a call center team lead or supervisor (iGaming or online casino experience is highly preferred)
• Strong leadership and coaching abilities
• Fluent in English (spoken and written)
• Another language would be plus - Italian, Turkish, German
• Excellent communication and interpersonal skills
• Familiarity with CRM tools and call center systems
• Strong analytical skills and a proactive attitude
• Ability to thrive in a target-driven environment

What We Offer:

• Competitive base salary + team performance bonuses
• A fast-growing, dynamic, and international work environment
• Ongoing training and career development opportunities
• The opportunity to lead a high-performing team in the online gaming industry
• Remote working options