Team Lead - Monitoring - Success Rate

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the role: For this role, an individual will be leading a group of individuals, monitoring daily/weekly/monthly progress, coordinating with different internal stakeholders payment solution/services.

● Able to understand product flow and user journey.

● Troubleshoot production issues to find the root cause and find solutions that may be related to product configurations, server issues, bank-related, or coding defects.

● Act as a liaison between the client, and engineering teams to find quick and meaningful resolutions to technical issues.

● Data-driven and perform complex analysis to identify the root cause of an issue ● Perform regular monitoring of production systems.

● Track open issues and update clients as needed.

● Payments Gateway and Integrations knowledge is a plus (API and SDKs)

● Able to Analyze Transaction Failures, Payment Flows, API Issues & Staging Issues.

● Manage a team for driving efficiency & team development.

● Excellent team player with strong interpersonal skills and be able to interact with multiple internal teams / Key account managers/ Customers.

Superpowers/ Skills that will help you succeed in this role 

● High level of drive, initiative and self-motivation

● Ability to take internal and external stakeholders along

● Understanding of Technology and User Experience

● Love for simplifying

● Growth Mindset

● Willingness to experiment and improve continuously

● Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!

Why join us:

Merit based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India’s fastest growing Fintech Organization. Agile democratic setup that gives space to your creativity, offers opportunity to work at scale coupled with an environment that encourages diverse perspective at all times.