Team Lead (BPO) - German & French (Remote)

WorkNomads is on the hunt for a  BPO Team Lead with German & French to join our team! 

Who We Are: 

We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country. 

• Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams. 

• Diversity celebrated — 40+ nationalities, 4 continents, one team. 

• Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible. 

Your mission at WorkNomads: 

• Lead, supervise, and motivate a team of sales agents to consistently meet or exceed KPIs (generated revenue, conversion, sign ratio, productivity). 
• Monitor and analyze performance metrics, conduct quality audits, and deliver constructive feedback and coaching.
• Plan and manage schedules, ensuring adequate coverage and minimal shrinkage.
• Act as the primary escalation point, resolving complex issues and maintaining service excellence.
• Assist agents with basic IT issues & file IT tickets for more complex issues
• Provide real-time floor support and guidance to agents during active operations.
• Identify process inefficiencies, recommend and implement improvements.
• Collaborate with clients and internal teams to align on SLAs, expectations, and performance targets.

We want to hear from you if you have: 

• Fluency in English, German and French (both written and spoken) is essential.
• Bachelor’s degree in Business, Management, or a related field (or equivalent practical experience).
• 2–4 years of supervisory or leadership experience in a BPO or contact center environment.
• Strong leadership, coaching, and conflict-resolution skills.
• Solid understanding of performance metrics, analytics, and workforce management.
• Proficiency in CRM systems, workforce management tools, and MS Office Suite.

• A passion for continuous learning & collaboration in a global setting 

• A team player mentality and believe no one should be left behind regardless of background