Swedish Customer Advisor - Remote All Over Greece

Mercier Consultancy MD is on the lookout for a dedicated Swedish Customer Advisor to join our team, offering a remote work opportunity throughout Greece. If you are passionate about customer service and possess excellent communication skills, this is the perfect chance to assist Swedish-speaking customers while working from the comfort of your home.

Key Responsibilities

• Provide exceptional support to Swedish-speaking clients through various channels including phone, email, and chat.
• Address customer inquiries, provide solutions, and ensure satisfaction with our products and services.
• Assist customers with troubleshooting and resolve any product-related issues they may encounter.
• Maintain accurate records of customer interactions using our CRM system.
• Collaborate with cross-functional teams to enhance customer experience and service delivery.
• Stay updated on company products and industry trends to provide the best support possible.

• Fluency in Swedish (both written and spoken) is essential; knowledge of English is beneficial.
• Prior experience in customer service or a similar role is highly desirable.
• Strong communication skills and the ability to handle inquiries professionally.
• Excellent troubleshooting and problem-solving abilities.
• Proficient in using CRM software and computer systems.
• Ability to work independently in a remote setting and manage time effectively.
• A passion for helping customers and a desire to deliver top-notch service.