Support Engineer

Syteca Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside perimeter security. The Syteca platform provides advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions to organizations in every industry and sector.

Founded as Ekran System in 2013 by a team of passionate cybersecurity experts, Syteca Inc. has grown into a global cybersecurity provider for more than 1,500 organizations across every industry on every continent. With headquarters in Waltham, MA, USA, and a worldwide network of offices and partners, we're dedicated to safeguarding organizations of all sizes from human-related risks.

We invite a Support Engineer who is excited about technology to join our team for providing top-class services for worldwide famous users of our cybersecurity product. You will learn from our experts and get a unique experience to become an expert yourself.

Responsibilities:

• Support user inquiries on IT issues via email / ticketing system and chats
• Reproduce customers issues on a prepared environment
• Participated in a remote troubleshooting calls and demo with customers
• Prepare customer oriented documentation and guides
• Hold technical presentations and online demos explaining our solution to prospective customers

Work schedule:

-Monday to Friday 10:00 AM – 19:00 PM

Requirements:

1+ years experience in technical support

• English language level: Upper-Intermediate and higher

-Good communication skills

Would be a plus:

• Knowledge of SQL queries and cloud computing platforms (AWS, Azure)
• Work experience with Linux and Mac OS (basic troubleshooting, logs collections)
• Experience in preparation and improvement technical documentation

Our benefits:

-Remote work

• Attractive salary adapted to your experience
• Career advancement and professional growth
• Personalized learning approach (mentoring, internal courses, knowledge sharing)
• Regular development - experienced team, development plan

If you are interested in this position, please send us your detailed CV.